FAQs
Frequently Asked Questions Page.
What are the shipping times for your products?
Products are delivered within a very reasonable time frame, typically ranging from 7 to 15 business days.
What types of products can I purchase from this website?
- Apparel and Footwear
- Beauty and personal care
- Kitchen and dinning
- Baby
- Pet supplies
- Home interiors
- Office products
- Tools and home improvement
- Phone accessories
- electronics
- car accessories
How much does shipping cost?
Shipping is free for most items and locations.
What is your refund policy?
A Shell Shop shall will reject any unreasonable disputes or delivery failures caused by the end customer, including but not limited to:
- The end customer does not like the product;
- The customer doesn't believe product description is not true;
- The smell of the product is unusual;
- The end customer ordered the wrong item or SKU;
- The end customer provided the wrong/insufficient delivery address;
- The phone number was missing;
- The end customer refused to receive the package for no reason;
- The order is to be delivered to remote areas or PO Box addresses.
Customer must submit a refund/reshipment request within 7 business days of delivery with valid proof (photos or videos of products received that clearly indicate the problem, shipping slip and barcode). If the proof examined by A Shell Shop doesn't indicate the problem clearly, the proof is deemed invalid, A Shell Shop has the right to reject the refund/reshipment request.