Frequently Asked Questions Page.

What are the shipping times for your products?

Products  are delivered within a very reasonable time frame, typically ranging from 7 to 15 business days. 

What types of products can I purchase from this website?

  • Apparel and Footwear
  • Beauty and personal care
  • Kitchen and dinning
  • Baby
  • Pet supplies
  • Home interiors 
  • Office products
  • Tools and home improvement
  • Phone  accessories
  • electronics
  • car accessories

How much does shipping cost?

Shipping is free for most items and locations. 

What is your refund policy?

A Shell Shop shall will reject any unreasonable disputes or delivery failures caused by the end customer, including but not limited to:

  • The end customer does not like the product;
  • The customer doesn't believe product description is not true;
  • The smell of the product is unusual;
  • The end customer ordered the wrong item or SKU;
  • The end customer provided the wrong/insufficient delivery address;
  • The phone number was missing;
  • The end customer refused to receive the package for no reason;
  • The order is to be delivered to remote areas or PO Box addresses.

Customer must submit a refund/reshipment request within 7 business days of delivery with valid proof (photos or videos of products received that clearly indicate the problem, shipping slip and barcode). If the proof examined by A Shell Shop doesn't indicate the problem clearly, the proof is deemed invalid, A Shell Shop  has the right to reject the refund/reshipment request.